Prime Visa Knowledge Desk: Your Cardmember Help Center

Unofficial help center for Amazon Prime Visa cardmembers. Find answers on rewards, account management, payments, and troubleshooting.

Get Started Here→

Welcome to the Prime Visa Knowledge Desk. This is an independent, unofficial help center for Amazon Prime Visa cardmembers. We cover how rewards work, how to manage your card at Chase, and how to fix common issues so you can get back to earning.

This site is not affiliated with Amazon or Chase. For official account management, sign in at chase.com/amazon. For official product details, visit amazon.com/myprimevisa.

Browse by topic

Get Started

Compare cards, apply, and add your card to Amazon.

Rewards

Earning rates, redeeming points, and Prime Card Bonus offers.

Account & Payments

Manage your card, make payments, and review benefits.

Troubleshooting

Fix missing points, 5% issues, and card problems.

FAQ

Quick answers to top cardmember questions.

Contact

How to reach official support when you need help.

Rewards at a glance

Category	Prime Visa	Amazon Visa (no Prime)
Amazon.com, Audible.com, Whole Foods Market, Amazon Fresh, Chase Travel	5% back	3% back
Gas stations, restaurants, local transit and commuting (including rideshare)	2% back	2% back
All other purchases	1% back	1% back

The 5% rate requires an eligible Prime membership. If your Prime lapses or your card is removed from your Amazon account, the rate drops to 3%. See Why am I not earning 5%? for details.

Popular articles

• Prime Visa vs Amazon Visa: Which card is right for you?
• How to apply: Apply online and what to expect after approval.
• Add your card to Amazon: Set up your card for checkout and Shop with Points.
• Earning rates: Where you earn 5%, 2%, and 1%.
• Redeem points: Use points at Amazon checkout or Chase.com.
• Not earning 5%?: Common causes and fixes.
• Missing points: When points show up and what to do if they do not.

Still need help?

For questions about your account, payments, or disputes, sign in to chase.com/amazon or the Chase Mobile app. You can also call the number on the back of your card. For card and rewards questions, visit the official Amazon Prime Visa page.