> ## Documentation Index
> Fetch the complete documentation index at: https://amazonmyprimevisaknowledgedesk.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Prime Visa Knowledge Desk: Your Cardmember Help Center

> Unofficial help center for Amazon Prime Visa cardmembers. Find answers on rewards, account management, payments, and troubleshooting.

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    <span>Get Started Here</span>
    <span style="font-size:22px; line-height:1;">→</span>
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Welcome to the Prime Visa Knowledge Desk. This is an independent, unofficial help center for Amazon Prime Visa cardmembers. We cover how rewards work, how to manage your card at Chase, and how to fix common issues so you can get back to earning.

<Info>
  This site is not affiliated with Amazon or Chase. For official account management, sign in at [chase.com/amazon](https://www.chase.com/amazon). For official product details, visit [amazon.com/myprimevisa](https://www.amazon.com/myprimevisa).
</Info>

## Browse by topic

<CardGroup cols={3}>
  <Card title="Get Started" icon="rocket" href="/getting-started/prime-visa-vs-amazon-visa">
    Compare cards, apply, and add your card to Amazon.
  </Card>

  <Card title="Rewards" icon="star" href="/rewards">
    Earning rates, redeeming points, and Prime Card Bonus offers.
  </Card>

  <Card title="Account & Payments" icon="credit-card" href="/account">
    Manage your card, make payments, and review benefits.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/troubleshooting">
    Fix missing points, 5% issues, and card problems.
  </Card>

  <Card title="FAQ" icon="circle-help" href="/support/faq">
    Quick answers to top cardmember questions.
  </Card>

  <Card title="Contact" icon="mail" href="/support/contact">
    How to reach official support when you need help.
  </Card>
</CardGroup>

## Rewards at a glance

| Category | Prime Visa | Amazon Visa (no Prime) |
| - | - | - |
| Amazon.com, Audible.com, Whole Foods Market, Amazon Fresh, Chase Travel | 5% back | 3% back |
| Gas stations, restaurants, local transit and commuting (including rideshare) | 2% back | 2% back |
| All other purchases | 1% back | 1% back |

<Note>
  The 5% rate requires an eligible Prime membership. If your Prime lapses or your card is removed from your Amazon account, the rate drops to 3%. See [Why am I not earning 5%?](/troubleshooting/not-earning-5-percent) for details.
</Note>

## Popular articles

* [Prime Visa vs Amazon Visa](/getting-started/prime-visa-vs-amazon-visa): Which card is right for you?
* [How to apply](/getting-started/apply): Apply online and what to expect after approval.
* [Add your card to Amazon](/getting-started/add-card-to-amazon): Set up your card for checkout and Shop with Points.
* [Earning rates](/rewards/earning-rates): Where you earn 5%, 2%, and 1%.
* [Redeem points](/rewards/redeem-points): Use points at Amazon checkout or Chase.com.
* [Not earning 5%?](/troubleshooting/not-earning-5-percent): Common causes and fixes.
* [Missing points](/troubleshooting/missing-points): When points show up and what to do if they do not.

## Still need help?

For questions about your account, payments, or disputes, sign in to [chase.com/amazon](https://www.chase.com/amazon) or the Chase Mobile app. You can also call the number on the back of your card. For card and rewards questions, visit the official [Amazon Prime Visa page](https://www.amazon.com/myprimevisa).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.